{"id":4677,"date":"2026-01-26T08:59:57","date_gmt":"2026-01-26T08:59:57","guid":{"rendered":"https:\/\/practicalhealthpsychology.com\/?p=4677"},"modified":"2026-03-27T07:53:38","modified_gmt":"2026-03-27T07:53:38","slug":"supporting-health-workers-in-addressing-vaccine-hesitancy","status":"publish","type":"post","link":"https:\/\/practicalhealthpsychology.com\/hr\/2026\/01\/supporting-health-workers-in-addressing-vaccine-hesitancy\/","title":{"rendered":"Podr\u0161ka zdravstvenim djelatnicima u rje\u0161avanju oklijevanja prema cijepljenju"},"content":{"rendered":"\n<p>Autori: Dawn Holford, University of Bristol, UK, Linda Karlsson, University of Turku, Finland, Frederike Taubert, Erfurt University, Germany, Emma C. Anderson, University of Bristol, UK, Virginia C. Gould, University of Bristol, UK<\/p>\n\n\n\n<p><strong>Ispravljanje zabluda o cijepljenju<\/strong><\/p>\n\n\n\n<p>Cijepljenje je jedan od najuspje\u0161nijih alata javnog zdravstva &#8211; procjenjuje se da <a href=\"https:\/\/www.who.int\/news\/item\/24-04-2024-global-immunization-efforts-have-saved-at-least-154-million-lives-over-the-past-50-years\">svakih \u0161est minuta spase jedan \u017eivot.<\/a> No cjepiva se tako\u0111er suo\u010davaju s otporom javnosti, dok trajna dezinformacija potkopava povjerenje javnosti u cijepljenje i predstavlja izazov za zdravstvene djelatnike uklju\u010dene u postupke cijepljenja. Kako zdravstveni djelatnici mogu dr\u017eati korak s velikim brojem la\u017enih narativa o cjepivima? \u0160to mogu re\u0107i pacijentima koji se pozivaju na takve narative kao razlog da ne cijepe sebe ili svoju djecu?<\/p>\n\n\n\n<p>Iako mo\u017ee biti primamljivo odgovoriti navo\u0111enjem \u010dinjenica, ispravljanje zabluda o cjepivima \u2014 koje \u010desto potje\u010du iz dezinformacija \u2014 <a href=\"https:\/\/www.climatechangecommunication.org\/wp-content\/uploads\/2023\/09\/DebunkingHandbook2020.pdf\">nije jednostavno kao pru\u017eanje dodatnih informacija<\/a>. Uzmimo kao <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC5789217\/\">primjer odavno osporeni mit o cjepivima i autizmu<\/a>: unato\u010d desetlje\u0107ima istra\u017eivanja i opse\u017enim dokazima da ne postoji nikakva povezanost me\u0111u njima, zdravstveni djelatnici se i dalje susre\u0107u s ovom zabrinuto\u0161\u0107u me\u0111u roditeljima. Mitovi poput ovoga \u201clijepe se\u201d za ljude <a href=\"https:\/\/psycnet.apa.org\/fulltext\/2023-92406-002.html\">zato \u0161to se poigravaju njihovim podsvjesnim strahovima, koriste\u0107i sna\u017ene narative koji se na prvi pogled \u010dine intuitivnima<\/a>. Tako\u0111er ih mogu <a href=\"https:\/\/counterhate.com\/research\/the-anti-vaxx-industry\/\">zloupotrijebiti oni koji imaju politi\u010dke ciljeve<\/a> kako bi mitovi nastavili kru\u017eiti u javnosti.<\/p>\n\n\n\n<p>Dakle, \u0161to zdravstveni djelatnici mogu re\u0107i osobi koja ima zablude o cjepivima? Po\u010dinje s razumijevanjem \u0161to motivira ne\u010dija uvjerenja. Zamislimo dvoje roditelja, Tinu i Toma. Oboje dijele zabrinutost da se imunolo\u0161ki sustav njihove djece ne\u0107e nositi sa svim preporu\u010denim cjepivima. Ovo je jo\u0161 jedna \u010desta zabluda: \u010dinjenica je da su cjepiva tek vrlo mala doza u usporedbi s pravom bolesti. Za Toma, zabrinutost proizlazi iz straha da bi svako cjepivo moglo izazvati \u0161tetne u\u010dinke. Za Tinu, zabrinutost proizlazi iz njezine sklonosti da dijete razvije sna\u017ean \u201cprirodni\u201d imunitet na bolesti. Ovi dublji pokreta\u010di povr\u0161inske zabrinutosti u psihologiji se nazivaju \u201c<a href=\"https:\/\/psycnet.apa.org\/fulltext\/2017-29745-009.html\">korijeni stavova<\/a>\u201d i mogu potaknuti ljude da se dr\u017ee svojih zabluda \u010dak i kada im se predo\u010de to\u010dne \u010dinjenice.<\/p>\n\n\n\n<p>\u010cesto imamo prirodan poriv da izravno ispravimo zablude koje \u010dujemo od drugih. Me\u0111utim, istra\u017eivanja pokazuju da kada najprije uva\u017eimo ne\u010dije korijene stavova, ljudi su <a href=\"https:\/\/psycnet.apa.org\/fulltext\/2024-59360-001.html\">otvoreniji za ispravke mitova o cjepivima<\/a>, \u0161to mo\u017ee pove\u0107ati njihovu spremnost na cijepljenje. Dakle, kako bismo odgovorili na Tomovu zabrinutost, mo\u017eda bismo ga najprije trebali uvjeriti da je posve normalno \u017eeljeti za\u0161tititi svoje dijete. Za razliku od toga, kako bismo odgovorili na Tininu zabrinutost, moglo bi biti bolje zapo\u010deti priznavanjem da je op\u0107enito dobro izbjegavati nepotrebne lijekove. Nakon \u0161to se s njima pove\u017eemo i izgradimo povjerenje, mo\u017eemo nastaviti s ispravljanjem njihovih zabluda i dijeljenjem informacija o cijepljenju.<\/p>\n\n\n\n<p><strong>Kako mo\u017eemo pripremiti zdravstvene djelatnike za razgovore o cjepivima?<\/strong><\/p>\n\n\n\n<p>Najbolji na\u010din za suzbijanje zabluda o cjepivima jest kroz pristupe prilago\u0111ene pojedincu, <a href=\"https:\/\/doi.org\/10.1136\/bmjgh-2024-017142\">temeljene na dijalogu<\/a>. Kada ljudi mogu razgovarati sa zdravstvenim djelatnicima kojima vjeruju u vezi medicinskih savjeta, <a href=\"https:\/\/www.cochranelibrary.com\/cdsr\/doi\/10.1002\/14651858.CD010038.pub3\/full\">to mo\u017ee biti vrlo u\u010dinkovito u pove\u0107anju prihva\u0107anja cjepiva<\/a>. Primjer takvog pristupa je intervju za empati\u010dno opovrgavanje (uvjerenja\/argumenata) (engl. <a href=\"https:\/\/psycnet.apa.org\/fulltext\/2024-59360-001.html\"><em>Empathetic Refutational Interview<\/em><\/a>), \u010detverostupanjski okvir koji strukturira razgovore o cjepivima koriste\u0107i gore opisane tehnike temeljene na dokazima kako bi se izgradilo povjerenje i ispravile zablude, uz uva\u017eavanje ne\u010dijih korijena stavova. Razvio ga je <a href=\"https:\/\/jitsuvax.info\/\">projekt JITSUVAX<\/a> i nadovezuje se na druge pristupe temeljene na dijalogu, poput motivacijskog intervjuiranja (engl. <a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/32281992\/\"><em>Motivational Interviewing<\/em><\/a>).<\/p>\n\n\n\n<p>Me\u0111utim, uklju\u010divanje u dijalog o cijepljenju s po\u0161tovanjem nije uvijek jednostavno. Zdravstveni djelatnici <a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/10497323251320921\">mogu brinuti da \u0107e izazvati sukob tijekom razgovora<\/a>. Mnogi zdravstveni <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC11265004\/\">djelatnici ne dobivaju obuku<\/a> koja bi ih pripremila za takve razgovore. Zapravo, ondje gdje zdravstveni djelatnici primaju obuku ili smjernice za ovu va\u017enu ulogu, one se <a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/21645515.2024.2397875\">obi\u010dno oslanjaju na pristup temeljen na informacijama za pru\u017eanje \u010dinjenica<\/a> pacijentima \u2013 \u0161to zapravo mo\u017ee biti kontraproduktivno. JITSUVAX projekt je intervjuirao zdravstvene djelatnike koji su izrazili potrebu za specifi\u010dnom podr\u0161kom i strategijama koje mogu koristiti za suo\u010davanje sa zabludama koje pacijenti imaju o cjepivima.<\/p>\n\n\n\n<p><a href=\"https:\/\/jitsuvax.info\/\">Projekt JITSUVAX<\/a> razvio je alate koji poma\u017eu zdravstvenim djelatnicima u kori\u0161tenju intervjua za empati\u010dno opovrgavanje:<\/p>\n\n\n\n<p>\u2022 <a href=\"https:\/\/jitsuvax.info\/welcome\/\">internetske resurse<\/a> koji poma\u017eu zdravstvenim djelatnicima razumjeti 11 korijena stavova koji stoje u podlozi zabluda o cjepivima<br>\u2022 <a href=\"https:\/\/jitsuvax.info\/wp-content\/uploads\/2025\/04\/Jitsuvax-prospectus_english_digital_PDF-03-04-25.pdf\">smjernice<\/a> za kori\u0161tenje intervjua za empati\u010dno opovrgavanje radi pobolj\u0161anja razgovora o cijepljenju<br>\u2022 <a href=\"https:\/\/jitsuvax.info\/wp-content\/uploads\/2025\/04\/Jitsuvax-prospectus_english_digital_PDF-03-04-25.pdf\">obuku<\/a> za zdravstvene djelatnike u provo\u0111enju intervjua za empati\u010dno opovrgavanje.<\/p>\n\n\n\n<p>Odr\u017eali smo radionice sa zdravstvenim djelatnicima u raznim europskim zemljama, koji su nakon poha\u0111anja treninga izjavili o sna\u017enim i dugotrajnim pobolj\u0161anjima u svojim vje\u0161tinama i samopouzdanju prilikom razgovora o cijepljenju. U Rumunjskoj, zdravstveni djelatnici obu\u010deni za intervju za empati\u010dno opovrgavanje i motivacijski intervju uo\u010dili su ve\u0107i porast broja rezerviranih termina za cijepljenje nakon njihovih konzultacija, u usporedbi s neobu\u010denim zdravstvenim djelatnicima.<\/p>\n\n\n\n<p>Na\u0161a iskustva odra\u017eavaju nalaze <a href=\"https:\/\/www.who.int\/europe\/news\/item\/24-05-2023-new-who-study-shows-health-workers-feel-more-confident-to-recommend-covid-19-vaccination-following-a-training-on-patient-communication\">Svjetske zdravstvene organizacije<\/a>, prema kojima obuka komunikacijskih vje\u0161tina za zdravstvene djelatnike poma\u017ee u izgradnji njihovog samopouzdanja u vo\u0111enju razgovora o cijepljenju i <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC9444894\/\">isplativa je investicija<\/a>.<\/p>\n\n\n\n<p><strong>Prakti\u010dne preporuke<\/strong><\/p>\n\n\n\n<p><strong>Za prakti\u010dare:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kao zdravstveni djelatnik, imate jedinstvenu poziciju povjerenja kada je rije\u010d o medicinskim savjetima. Prepoznajte da va\u0161i razgovori mogu biti klju\u010dni za dono\u0161enje odluka pacijenata o cijepljenju.<\/li>\n\n\n\n<li>Razumijevanje korijena stavova va\u0161ih pacijenata mo\u017ee vam pomo\u0107i u razgovoru. Mo\u017eete to shvatiti kao dijagnosticiranje situacije kako biste znali kako pristupiti pacijentovim zabrinutostima. Tehnike koje poma\u017eu u ovom dijagnosti\u010dkom koraku uklju\u010duju postavljanje otvorenih pitanja (npr. \u201cKoje bi vam informacije pomogle u dono\u0161enju odluke?\u201d) umjesto zatvorenih (\u201cMogu li vam dati neke informacije?\u201d) te prakticiranje aktivnog slu\u0161anja kroz reflektiranje onoga \u0161to pacijent govori.<\/li>\n\n\n\n<li>Postoje u\u010dinkoviti i utemeljeni na\u010dini ispravljanja mitova o cijepljenju uz odr\u017eavanje dobrog odnosa s pacijentom. Potra\u017eite obuke u tim tehnikama kako biste oja\u010dali svoje samopouzdanje i vje\u0161tine u pristupanju razgovorima o cjepivima.<\/li>\n\n\n\n<li>Mo\u017eda ste zabrinuti da dijalog s pacijentima zahtijeva vi\u0161e vremena nego \u0161to ga imate na raspolaganju u konzultaciji. Pristupi komunikaciji poput intervjua za empati\u010dno opovrgavanje, pru\u017eaju tehnike za maksimalnu u\u010dinkovitost razgovora, \u010dak i ako imate samo nekoliko minuta. Bolje je izgraditi povjerenje i postaviti temelje za budu\u0107e razgovore nego pru\u017eiti informacije koje ne\u0107e biti dobro prihva\u0107ene.<\/li>\n\n\n\n<li>Nastavite vje\u017ebati komunikacijske vje\u0161tine i tehnike koje nau\u010dite \u2014 one se pobolj\u0161avaju \u0161to ih vi\u0161e primjenjujete.<\/li>\n<\/ul>\n\n\n\n<p>Prevele: Ivana Ivan\u010di\u0107 i Vivien Gudlin<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Dawn Holford, University of Bristol, UK, Linda Karlsson, University of Turku, Finland, Frederike Taubert, Erfurt University, Germany, Emma C. Anderson, University of Bristol, UK, Virginia C. Gould, University of Bristol, UK Correcting misconceptions about vaccination Vaccination is one of [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":4686,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<strong>By Dawn Holford, University of Bristol, UK, Linda Karlsson, University of Turku, Finland, Frederike Taubert, Erfurt University, Germany, Emma C. Anderson, University of Bristol, UK, Virginia C. Gould, University of Bristol, UK<\/strong>\n\n<strong>Correcting misconceptions about vaccination<\/strong>\n\n<span style=\"font-weight: 400;\">Vaccination is one of the most successful tools of public health\u2014they have been estimated to <\/span><a href=\"https:\/\/www.who.int\/news\/item\/24-04-2024-global-immunization-efforts-have-saved-at-least-154-million-lives-over-the-past-50-years\"><span style=\"font-weight: 400;\">save 6 lives every minute<\/span><\/a><span style=\"font-weight: 400;\">. But vaccines have also faced public resistance, with persistent disinformation undermining public trust in vaccination, and posing a challenge for health workers with vaccination roles. How do health workers keep up with the flood of false narratives about vaccines? What can they say to patients who cite these narratives as reasons not to vaccinate themselves or their children?\u00a0<\/span>\n\n<!--more-->\n\n<span style=\"font-weight: 400;\">While it can be tempting to respond by citing the facts, correcting misconceptions about vaccines\u2014which are often fuelled by disinformation\u2014is <\/span><a href=\"https:\/\/www.climatechangecommunication.org\/wp-content\/uploads\/2023\/09\/DebunkingHandbook2020.pdf\"><span style=\"font-weight: 400;\">not as simple as sharing more factual information<\/span><\/a><span style=\"font-weight: 400;\">. Take the example of a <\/span><a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC5789217\/\"><span style=\"font-weight: 400;\">long-debunked myth about vaccines and autism<\/span><\/a><span style=\"font-weight: 400;\">: despite decades of research and extensive evidence that there is no link between the two, health workers continue to encounter this concern among parents. Myths like this are \u201csticky\u201d because <\/span><a href=\"https:\/\/psycnet.apa.org\/fulltext\/2023-92406-002.html\"><span style=\"font-weight: 400;\">they play on people\u2019s underlying fears, using strong narratives that appear intuitive at first glance<\/span><\/a><span style=\"font-weight: 400;\">. They can also be <\/span><a href=\"https:\/\/counterhate.com\/research\/the-anti-vaxx-industry\/\"><span style=\"font-weight: 400;\">weaponised by those with political agendas<\/span><\/a><span style=\"font-weight: 400;\"> to keep these myths circulating in public.\u00a0\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">So, what can health workers say to someone who holds a misconception about vaccines? It starts with understanding what motivates someone\u2019s beliefs. Let\u2019s imagine two parents, Tina and Tom. Both share a concern that their children\u2019s immune system will not cope with all the recommended vaccinations. This is another common misconception: the fact is that vaccines are only a tiny dose compared to the real disease. For Tom, the concern is motivated by his fear of adverse effects each vaccine might trigger. For Tina, the concern is motivated by her preference for her child to have strong \u201cnatural\u201d resistance to disease. These deeper drivers of the surface concern are known in psychology as \u201c<\/span><a href=\"https:\/\/psycnet.apa.org\/fulltext\/2017-29745-009.html\"><span style=\"font-weight: 400;\">attitude roots<\/span><\/a><span style=\"font-weight: 400;\">\u201d, and they can motivate people to cling to their misconceptions in the face of factual correction.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">Often, we have a natural impulse to directly correct misconceptions we hear from others. However, research shows that when we first validate people\u2019s attitude roots, they are more <\/span><a href=\"https:\/\/psycnet.apa.org\/fulltext\/2024-59360-001.html\"><span style=\"font-weight: 400;\">receptive to corrections of vaccine myths<\/span><\/a><span style=\"font-weight: 400;\">, which can increase their acceptance of vaccines. So, to address Tom\u2019s concern, we might want to first reassure him that it\u2019s normal to want to protect his child. In contrast, to address Tina\u2019s concern, it could be better to begin by acknowledging that it is generally good to avoid unnecessary medication. After connecting with them and building trust, we can continue with addressing their misconceptions and sharing more information about vaccination.\u00a0<\/span>\n\n<strong>How can we prepare health workers for vaccine conversations?<\/strong>\n\n<span style=\"font-weight: 400;\">The best way to address vaccine misconceptions is through tailored, <\/span><a href=\"https:\/\/doi.org\/10.1136\/bmjgh-2024-017142\"><span style=\"font-weight: 400;\">dialogue-based approaches<\/span><\/a><span style=\"font-weight: 400;\">. When people are able to speak to health workers whom they trust for medical advice, this can be <\/span><a href=\"https:\/\/www.cochranelibrary.com\/cdsr\/doi\/10.1002\/14651858.CD010038.pub3\/full\"><span style=\"font-weight: 400;\">highly effective at raising vaccine uptake<\/span><\/a><span style=\"font-weight: 400;\">. An example of such an approach is the <\/span><a href=\"https:\/\/psycnet.apa.org\/fulltext\/2024-59360-001.html\"><span style=\"font-weight: 400;\">Empathetic Refutational Interview<\/span><\/a><span style=\"font-weight: 400;\">, a four-step framework to structure vaccine conversations using evidence-based techniques described above to build trust and address misconceptions while respecting people\u2019s attitude roots. It was created by the <\/span><a href=\"https:\/\/jitsuvax.info\"><span style=\"font-weight: 400;\">JITSUVAX project<\/span><\/a><span style=\"font-weight: 400;\"> and builds on other dialogue-based approaches, such as <\/span><a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/32281992\/\"><span style=\"font-weight: 400;\">Motivational Interviewing<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>\n\n<span style=\"font-weight: 400;\">However, engaging in respectful dialogue with patients about vaccination is not always easy. Health workers may <\/span><a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/10497323251320921\"><span style=\"font-weight: 400;\">worry about provoking conflict<\/span><\/a><span style=\"font-weight: 400;\"> during the discussion. Many health workers <\/span><a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC11265004\/\"><span style=\"font-weight: 400;\">do not receive training<\/span><\/a><span style=\"font-weight: 400;\"> to prepare them for such conversations. In fact, where health workers receive training or guidance for this important role, it tends to <\/span><a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/21645515.2024.2397875\"><span style=\"font-weight: 400;\">rely on an information-based approach<\/span><\/a><span style=\"font-weight: 400;\"> of providing facts to patients\u2014which can actually be counterproductive. The JITSUVAX project interviewed health workers who described their need for specific support and strategies they can use to deal with patients\u2019 vaccine misconceptions.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/jitsuvax.info\"><span style=\"font-weight: 400;\">JITSUVAX project<\/span><\/a><span style=\"font-weight: 400;\"> developed tools to support health workers to use the Empathetic Refutational Interview for vaccine conversations:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/jitsuvax.info\/welcome\/\"><span style=\"font-weight: 400;\">Web resources<\/span><\/a><span style=\"font-weight: 400;\"> to help health workers understand 11 attitude roots that underlie vaccine misconceptions.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/jitsuvax.info\/wp-content\/uploads\/2025\/04\/Jitsuvax-prospectus_english_digital_PDF-03-04-25.pdf\"><span style=\"font-weight: 400;\">Guidance<\/span><\/a><span style=\"font-weight: 400;\"> on using the Empathetic Refutational Interview to improve vaccine conversations.<\/span><\/li>\n \t<li><a href=\"https:\/\/jitsuvax.info\"><span style=\"font-weight: 400;\">Training<\/span><\/a><span style=\"font-weight: 400;\"> for health workers in the Empathetic Refutational Interview.<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">We have run workshops with health workers in countries across Europe, who reported strong and lasting improvements after attending training in their skills and confidence for vaccine conversations. In Romania, health workers trained in the Empathetic Refutational Interview and Motivational Interviewing saw a larger increase in the number of vaccination appointments booked after their consultations, compared to untrained health workers.\u00a0\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">Our experience mirrors findings from the <\/span><a href=\"https:\/\/www.who.int\/europe\/news\/item\/24-05-2023-new-who-study-shows-health-workers-feel-more-confident-to-recommend-covid-19-vaccination-following-a-training-on-patient-communication\"><span style=\"font-weight: 400;\">World Health Organization<\/span><\/a><span style=\"font-weight: 400;\"> that communication skills training for health workers helps build their confidence in having vaccine conversations and is a <\/span><a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC9444894\/\"><span style=\"font-weight: 400;\">worthwhile investment<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span>\n\n<strong>Practical recommendations<\/strong>\n\n<span style=\"font-weight: 400;\">For practitioners:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As a health worker, you hold a unique position of trust when it comes to medical advice. Recognise that your conversations can make the key difference in patients\u2019 vaccine decisions.\u00a0<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding your patients\u2019 attitude roots can help you in the conversation. You might think of this as diagnosing the situation to know how to approach the patient\u2019s concerns. Techniques to help with this diagnostic step include asking questions that are open (e.g., \u201cWhat information would support your decision?\u201d) instead of closed (\u201cCan I give you some information?\u201d) and practising active listening by reflecting what the patient says.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are effective, evidence-based ways to correct vaccination myths while maintaining rapport. Seek out training in these techniques to support your confidence and skills to approach vaccine conversations.\u00a0<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may be concerned that dialogue with patients takes more time than you have in a consultation. Communication approaches like the Empathetic Refutational Interview, provide techniques to maximise the conversation even if you only have a few minutes. 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